Frequently Asked Questions

Create an account, add funds to your balance, select a service, enter the correct public profile or post link, choose the required quantity, and submit your order.

No. We never require your social media password. You only need to provide the correct public profile, page, post, video, channel, or content link requested in the order form.

The starting time depends on the selected service and current order volume. Please check the service description before ordering for estimated start and completion details.

Yes. Sign in to your account and open the order history section to view the latest status and details of your submitted orders.

An order may remain pending while it waits in the processing queue. Avoid submitting the same link with another provider during this time, as overlapping orders can affect accurate delivery.

Orders generally cannot be changed or cancelled after processing begins. Carefully review the selected service, link, and quantity before submitting your order.

The service may not process correctly if the link is invalid, private, restricted, deleted, or formatted incorrectly. Keep the relevant profile or content publicly accessible until the order is completed.

First, confirm that the submitted link is still public and active. If the order remains incomplete after the expected processing period, contact support with your order ID for assistance.

Sign in to your account and submit a support ticket with your order ID and a clear explanation of the issue. Providing complete information will help the support team review your request efficiently.